Business Services

Synergize IT’s portfolio of products can easily be deployed to assist, enhance or integrate with the services that businesses already offer to their customers or employees.  Communication and engagement through mobile opens up entirely new channels for businesses to reach their target audience and/or streamline business workflow.   It is a channel that is mobile, instant, interactive and creates invaluable brand awareness and loyalty.

We have worked with a number of companies that fall into the business services sector and the type of solutions we can deliver include:

  • Personal tracking solutions.
  • Asset tracking solutions.
  • Bulk messaging (SMS, Email and MMS).
  • Mobile engagement and information services.
  • Mobile workflow services.
  • Personalised mobile touchpoints (short codes, long codes, mobile applications etc.).
  • Integration with existing customer systems (i.e CRM, database).

Case Study

Independent Transport Associates Ltd (ITAL) are a Synergize IT customer in the Business Services sector who provide specialised services in revenue protection for transport operators.  ITAL’s current customer list includes the likes of:

  • South West Trains.
  • National Express East Anglia.
  • Chiltern Railways.
  • London Overground Rail Operations.
  • Transport for London (Buses).
  • Serco Dockland (DLR).
  • Arriva Trains Wales.

ITAL make use of Synergize IT’s Mobile Tracker and Mobile Converse products as part of their VirtualMinder and Gatekeeper services.

VirtualMinder is a service that supports lone worker protection.  No special equipment and no call-centre is required.  The system can track mobile phones and allows staff members to raise an alarm with a single button press.  This can alert managers, colleagues or police and automatically set up a conference call so that relevant persons can listen to the incident as it happens and decide on a course of action.  A digital recording is automatically stored for later use as evidence if required.  It is a web GUI based service for transport industry professionals.

Gatekeeper is a portal service which can be used to control and monitor access to all the other services and to provide pre-recorded briefing messages as staff members log on and off.  This can be used to ensure that only staff who are on duty receive broadcast messages or have access to sensitive applications.  It is a web GUI based service for transport industry professionals.

Moving forward ITAL and Synergize IT are working together to use mobile to further reduce fraud leakage and increase productivity (reducing operational costs).   As mobile and technology partners, Synergize IT provide ITAL with dedicated Account Managers.

For further information about ITAL please visit www.ital-uk.com.